Terms & Conditions ("T&Cs")

Bookings

  1. All services on this site are offered by Day Dreaming Australia (ABN 79457679016).
  2. The inclusion of additional services into the tour program is available only with prior arrangement and at your expense.
  3. An increase in a number of travelers after the booking confirmation can be made only with the agreement of Day Dreaming Australia, and can lead to a higher price.
  4. When booking your tour you must indicate the number of participants, whether adults or children (ages of children).
  5. In keeping with Australian laws, Day Dreaming Australia has children seats for infants (up to 18 months) or toddlers (18 months to 8 years).

 

Payment terms

  1. All payments will be made in Australian Dollars (AU$) unless prearranged with Day Dreaming Australia
  2. By booking your tour, you agree to the given T&Cs between Day Dreaming Australia (service provider) and you (the customer).
  3. Upon booking you will receive an email outlining:
    • date and time of your tour
    • total fee for the tour
    • you are required to make a 20% deposit via bank transfer
    • our banking details will also be included in the email
  4. If the 20% deposit is not received with 72 hours you risk having your tour cancelled.
  5. If the tour is cancelled 48 hours or earlier prior the tour date, the payment will be reimbursed completely. In the case of a later cancellation (leaving less than 48 hours before the tour), your prepayment will not be refunded.

 

Safety and Insurance

  1. Day Dreaming Australia kindly recommends that all guests have their own travel insurance.
  2. All tour guests are asked to please follow any instructions given to them by the guide.
  3. Your safety is our highest priority and we will do all we can to provide it, however, we cannot guarantee absolute safety.
  4. Day Dreaming Australia does not take responsibility of any losses or damages except those occurring due to the obvious negligence of Day Dreaming Australia personnel. Thus, when agreeing to the given T&Cs, the guest confirms that they take on full responsibility for the actions they take against the advice of Day Dreaming Australia or without their knowing.
  5. It is compulsory for all guests to follow the generally accepted norms of behaviour.
  6. Day Dreaming Australia reserves the right to terminate a tour if guests behaviour is unacceptable - in which case, the cost of the tour will not be refunded.
  7. Day Dreaming Australia is not obliged to carry luggage and personal belongings for guests during the tour.
  8. Smoking and of alcohol on board Day Dreaming Australia vehicles is strictly prohibited. Time will be allocated to these actions during the tour.
  9. If you have any complaints, please inform the guide or contact us by using any of the contact details on the website.
  10. Complaints may also be made within 14 days of the conducted tour in written form

 

Confidentiality Policy

  1. Day Dreaming Australia abides by the Australian Privacy Standards and maintains the high level confidentiality of private details obtained during the booking and the tour itself.
  2. Day Dreaming Australia guarantees that contact details will not be disclosed to third party and will be used solely for internal purposes.
  3. Day Dreaming Australia may contact you for feedback or to make new offers.
  4. If you do not wish to receive such information from Day Dreaming Australia please indicate that when we make the first recontact.